Airline offices The following airlines are found in the Skyline Office Building, Hyatt Regency, Jl Jend Basuki Rachmat 106-128: Brunei (tel 031/5326407); Cathay Pacific, 1st floor (tel 031/5317421); Eva Air, 5th floor (tel 031/5465123); Garuda (tel 031/5457747); Lufthansa, 5th floor (tel 031/5316355, fax 5322290); Malaysia, 1st floor (tel 031/5318632); Qantas, 5th floor (tel 031/5452322); Thai, 5th floor (tel 031/5340861). Elsewhere are: Bouraq, Jl P. Sudirman 70-72 (tel 031/5452918), and Jl Genteng Kali 63 (tel 031/5344940); KLM, World Trade Centre, Jl Pemuda 27-31 (tel 031/5315096); Mandala, Jl Diponegoro 73 (tel 031/5687157); Merpati, Jl Raya Darmo 111 (tel 031/5688111); Singapore Airlines, 10th floor, Menara BBD Tower, Jl Jend Basuki Rachmat 2-6 (tel 031/5319217); Trans Asia Airways Regency, Jl Jend Basuki Rachmat 106-128 (tel 031/5463181).

Cash advance At Bank Duta, Jl Pemuda 12 (Mon-Fri 8.30am-2pm).

Consulates Australia, World Trade Centre, Jl Pemuda 27-31 (tel 031/5319123); Belgium, Jl Raya Kupang Indah III/24 (tel 031/716423); CIS Denmark, Jl Sambas 7 (tel 031/5675047); France, Jl Darmokali 10-12 (tel 031/5678639); Germany, Jl TAIS Nasution 15 (tel 031/5343735); Great Britain, c/o Hong Kong and Shanghai Bank, 3rd floor, Skyline Office Building, Hyatt Regency, Jl Jend Basuki Rachmat 106-128 (tel 031/5326381); India, Jl Pahlawan 17 (tel 031/5341565); Japan, Jl Sumatra 93 (tel 031/5344677); Netherlands, Jl Pemuda 54 (tel 031/5311612 ext 558); Sri Lanka (tel 031/715732); USA, Jl Dr Sutomo 33 (tel 031/5676880).

Hospitals The following have doctors who speak English, Dutch and German: RS St Vincentius A Paula, Jl Diponegoro 51 (tel 031/5677562), and RSUD Dr Soetomo, Jl Dharamahusada 7-9 (tel 031/5501111). Otherwise, contact your hotel for recommended hospitals or doctors.

Immigration office Jl Jend S Parman 58a (tel 031/8531785).

Internet access Digidagidu at the Plaza Surabaya, 2nd floor. Rp6000 per hour. Also at the main post office (Mon-Thurs 8am-8pm, Fri & Sat 8am-3pm; Rp1500 for 15min).

Post office The main post office (Mon-Thurs 8am-3pm, Fri & Sat 8am-1pm), is at Jl Kebonrojo 10. To get there from the city centre take a C, P1, P2, PAC1 or PAC2 bus from outside Tunjungan Plaza to the junction of Jl Kebonrojo and Jl Bubutan; to get back to the city go along to the other end of Jl Kebonrojo and pick up the same buses on Jl Pahlawan. Poste restante is at the philatelic counter; get mail addressed to you at Poste Restante, Post Office, Jl Kebonrojo 10, Surabaya 60175, Java Timur. The parcel office (Mon-Thurs 8am-3pm, Fri 8-11am & 12.30-3pm, Sat 8am-1pm) is to the right of the main building. A more central post office is at Jl Taman Apsaril 1 (Mon-Thurs 8am-12.30pm, Fri 8-11am, Sat 8am-noon), just off Jl Pemuda. Telephone services Jl Genteng Besar 49 (daily 5am-11pm); on the ground floor of Tunjungan Plaza, just behind Kafé Excelso (daily 24hr); and Jl Walikota Mustajab 2 (24hr).