TripAdvisor gave me your contact and I would like to report what happened me last March when visiting New York. I used exactly TripAdvisor because I wanted to watch jazz in Haarlem. It came immediately to my attention Harlem Heritage Tours, which seemed to be the best tour operator for that purpose. I contacted them through their site (http://www.harlemheritage.com/) and paid $250 for 2 people end of March. On the day of the tour I phoned them to confirm and Mr. Neal Shoemaker told me that the tour had been cancelled but he would refund what I had paid. After one month or so, nothing. I sent several email to them and finally they answered with many excuses and promising to refund that amount immediately. Obviously they did not and I sent another email informing Mr. Shoemaker that I would try everything to get my money back or at least advert other tourists against him. And sent a report to TripAdvisor which was published. Some days later I saw that TripAdviser was fuull of new reports giving Harlem Heritage Tours incredible good marks. See how far goes this Mr. Neal Shoemaker to defraud people! (http://www.tripadvisor.com/Attraction_Review-g60763-d618692-Reviews-Harlem_Heritage_Tours-New_York_City_New_York.html)
If you want I have emails from them to me and from me to them which prove what I am telling you.
Please let me know if you want those details.
Alberto Cruz Fernandes
Rua Carlos Anjos 885 â€“ Amoreira