Home » Traveler Protection Program

InfoHub Traveler Protection Program


Unlike some other sites, InfoHub does not act as a middle man. We connect you to the travel suppliers directly. Not only will you receive better service, you also get the most competitive price since there is no middle man fees. Since there is no middle man, you may have reservations sending payment to a business that is out-of-state or even outside your country.

Our traveler protection program gives you peace of mind when sending payment to a travel supplier on our network. This is offered to you free of charge as long as you meet the eligibility requirements listed below.

Why Traveler Protection?

You may feel apprehensive about sending money to someone with whom you have never met or even heard of before. Sometimes the travel supplier is in another state or even in a different country. You will be glad to know that, under the InfoHub Traveler Protection Program, the consumer is covered for the trip cost up to $2000 per person or $4000 per group per trip registration at no cost to the consumer.

The vast majority of the travel suppliers doing business on our site are honest business people. Many have years of experience and success with serving the public. Our Traveler Protection Program is aimed at further increasing your confidence in doing business with the travel suppliers listed on our site.

What is covered by the Traveler Protection Program?

You send money to a travel supplier as payment for a travel booking. The travel supplier simply disappear and as a result you never receive the service you paid for.

What is NOT covered by the Traveler Protection Program?

  • You participated in a trip, but are not satisfied with the service.
  • You were unable to participate in a paid trip due to personal reason(s) and the travel supplier refuses to refund you in part or in full.

Who is eligible?

To be eligible for the InfoHub Traveler Protection Program, you must meet the following criteria:

  • You must first contact the travel supplier through this web site.
  • You are a citizen of USA, Canada, European Union, Switzerland, and Japan. InfoHub may also grant traveler protection to permanent residents of the USA and Canada or citizens from other countries on case by case basis, please contact us for details.
  • You must receive approval from InfoHub prior to sending payment to the travel supplier. Each application for traveler protection will be reviewed individually. InfoHub reserves the right to deny traveler protection to anyone with or without cause.
  • You have not filed a traveler protection claim during the past 12 months.
  • You are not a travel agent and you did not use a travel agent in the transaction with our supplier.

How much does it cost?

This program is designed to allay fears and concerns when sending payment for trips booked with the tour operators listed on our site. If you meet the eligibility above, it cost you nothing. However remember, you must apply and receive approval for traveler protection before submitting your payment to the travel supplier.

How to apply?

Please email us the following information before you send payment to the travel supplier. We will notify you by email if we approve your application for traveler protection within five business days.

  • Full names of all traveling in the party.
  • Country of citizenship.
  • Home address.
  • Travel date.
  • Deposit amount.
  • Full payment amount.
  • Supplier name.