|Questions and Answers
The smalest and the most customer oriented diving operation in Bulgaria.
1. How long has the business been operating and how did it start?
It was started in July 2003 entirely as 100% family’s own business up today.
2. What is your company's mission?
To provide high quality diving training for small groups of customers. Training that corresponds to the real diving conditions of the Black sea. We also aim to promote the potential of the Black sea as an unique diving destination.
3. What does your company specialize in?
Diving training and diving services/ logistics related to the specifics of the Black sea. We have a record of periodical rescue diving drills conducted in difficult sea conditions locally.
4. Who is the founder or owner of the company and briefly describe his/her past activities?
I am the owner of the company – Nikolay Mitev. I started with training diving in 1992 becoming a First Class Instructor according to the Bulgarian NAVY standards. I joined PADI as a professional in 1997. As an interesting fact from my background I graduated the High School of Arts in Varna, Bulgaria although I have been practicing swimming and athletic sports activities since my childhood till nowadays.
5. What is your most popular travel package and why?
Wreck diving expeditions in the Black sea. Given the naturally challenging diving conditions of the sea in combination with the spectacular remains underwater this adventure conducted in very private atmosphere became quite popular among other services provided by M16063.
6. What is the best compliment you received from a client?
We try not to pay to much attention on the compliments we receive, but on the negative comments, because these are more important to be considered according to the business development and improvement. We do our best to exceed the customer’s expectation, but we are not the ideal service provider either.