Questions and Answers
Our primary focus today is on selling travel to South and Central America for clients worldwide that trust our knowledgeable staff to prepare just the right itinerary for your budget and expectations.
1. How long has the business been operating and how did it start?
Our family has a long tradition in the travel industry. Our Dad opened Transamerica Tours in Miami in September 1960, focusing on inbound travel for Latin Americans visiting the United
States on holiday; moved the family to New York in June, 1964, where he opened USA Holidays to concentrate on inbound travel for the very
successful New York World's Fair (1964-65) and South America Tours focusing on outbound travel to South and Central America; and finally to Orlando in October, 1971, opening M18720 to coincide with the inauguration of Walt Disney World. We have been in Orlando ever since, celebrating our 40th anniversary on October 9, 2011.
2. What is your company's mission?
Having been born in Santiago, Chile, and having traveled the continent widely throughout my life, I absolutely love all that South and Central America has to offer. Our enthusiasm, expertise and commitment to the destination is unmatched and our great joy is in having our clients return
from their travels there happy, delighted and ready to return to explore yet another part of this great destination.
3. What does your company specialize in?
Since 1971, We have specialized in the preparation of customized, tailor-made travel arrangements for individuals, families and groups to South and Central America. Our first-hand knowledge of the
destination is our clients' guarantee of a thoughtful, well-prepared itinerary sure to meet their dates of travel, budget and expectations.
4. Who is the founder or owner of the company and briefly describe his/her past activities?
Ray Heckmann, founder of M18720on October 1, 1971, combined a single minded dedication to service and a love for travel which were readily apparent upon first meeting him.
5. What is your most popular travel package and why?
Our top seller is the beautiful, soft eco-adventure destination of Costa Rica. It is family-friendly, chock-full of activities including canopy tours, zip lining, whitewater river rafting, horseback riding, golf, great beaches, scuba diving, coffee plantation tours and the gorgeous Arenal Volcano area, Monteverde Cloud Forest, Tortuguero Rain Forest, Corcovado National Park, the Osa Peninsula to name just of a few of its many wonderful draws. Following closely is Peru, Chile, Argentina and Brazil.
6. What is the best compliment you received from a client?
"I just wanted to let you know that I had a great time. Overall, it was even more that I had hoped for the trip was a great success. For what
it's worth here's just a bit of feedback for you. All of the tour operators and lodgings worked out well. In particular the tour and hotel staff in Cuzco were very nice to me. I have to give a the biggest compliment to the tour operator at Easter Island, however. They were absolutely excellent - always on time, interesting tours, etc. In
particular, the tour guide, Maria Jose Martinez, was one of the best I guides I have had in my many travels...I had a great time and wanted to thank you for all your help putting together this tour. We worked on it for close to a year and it really paid off. I saw and learned so much and really feel great about the experience."
Dan Moreland - Trip to Peru, Chile and Mexico
|
