|Questions and Answers
M20540 - one of Croatia’s leading national incoming tour operator with its own online reservation service.
1. How long has the business been operating and how did it start?
The company was founded in the year 2008 by Croatian and English partners.
2. What is your company's mission?
M20540 strives to become an international travel group and to strengthen its position among the leading Croatian tour operators providing the best solutions and products to its partners and clients.
3. What does your company specialize in?
Products and Services: Welcome and assistance at the airport, Transfers: private, bus, car rental;
Animation program and child care; Various sports and cultural activities; Individual and group accommodation offer in the hotels, resorts and private accommodation throughout Croatia; VIP services of accommodation, transfers, excursions, guiding; Tailor made holidays; International and domestic air tickets; Ground handling; MICE (Meetings, Incentives, Conferences and Exhibitions); B2B and Affiliate Services.
4. Who is the founder or owner of the company and briefly describe his/her past activities?
Janko Mavrovic - General manager. His career began during his studies when he went to work in tourism in the United States, where he acquires basic knowledge of the entire hotel business. After he came back to Croatia, Janko worked as a Country Manager for the Netherlands' company "Lamb Weston/Meijer". His distinguished knowledge and sales skills contributed to the excellent results in business activities of the area. In year 2007 he transfers to Smartflex, human resources management agency, as a regional manager. Already in that time, Janko creates the idea of establishing the first online reservation system of the complete Croatian tourist offer. The realization of this idea, foundation of M20540, starts already in the mid of the year 2008. As a General Manager, together with his team, Janko is still working on the implementation of new ideas and solutions for the company.
5. What is your most popular travel package and why?
Our most popular travel package at the moment is, a 8 day tour Cosmopolitan Zagreb and traditional Medjimurje. It is a package that reveals the secrets and gems of the continental Croatia. The tourism there has been constantly developing and what people find there is a completely new experience of Croatia which was known mostly for its sea and sun.
6. What is the best compliment you received from a client?
The best compliments our clients ever gave us is their loyalty. When our clients come back to us and continue to use our services every year it's the best compliment one can get.