Questions and Answers
M21217 plus is IATA Accredited professional travel & tours agent based in Nairobi, Kenya and branch office in Arusha, Tanzania.
1. How long has the business been operating and how did it start?
M21217 started operations in 1998, and initially started as an air travel ticketing company and grew to include tours and destination management over the years.
2. What is your company's mission?
To become a leading and most dependable travel and destination management company in East Africa that sets the standards for professionalism and reliability to its customers through the provision of innovative and consistent superior travel & tours services. Our employees shall be highly motivated and trained to provide world class services and experiences in order to retain and grow our customer base and realize returns on our investment.
3. What does your company specialize in?
M21217 specializes in: 1) Corporate Travel Management and, 2) Tours, Safaris & Leisure Travel Management.
4. Who is the founder or owner of the company and briefly describe his/her past activities?
Caroline Malinda is the Founder, OWNER and CEO of M21217 Ltd, which she started in 1998. Prior to that, Ms Malinda was the Managing Director of Speedbird Travel & Safaris from 1989 - 1997. Ms Malinda is a graduate of the University of Nairobi, and before going into private sector worked as a civil servant with the Kenya Government in various capacities.
5. What is your most popular travel package and why?
Combination Safari packages which consists of two African Country Safari Combinations. The Best of Kenya & Tanzania Safari; Egypt & Kenya Combination tour; and The Best Of Kenya & Zanzibar Beach Combination. The three packages are most popular because they offer an opportunity to experience two countries in a single tour; hence, giving value to our customers.
6. What is the best compliment you received from a client?
M21217 was quick to respond to my enquiries and gave complete information to me concerning my combined travel of Kenya and Tanzania. I stayed at the Paris Hotel on my first stay in Kenya and here I found the guest rooms, restaurants, bars and quality of service all good. The same goes for Twiga Camps and Jumbo Camps - the food was good in general, the camps were cheaper yet good. I really appreciated the mix of tents and lodges too. Game viewing met my expectations even if I did not see any rhino but, the driver/tour guide we were given was very knowledgeable on the animals and in his driving, I would recommend Silverbird Travel to others as my travel was well handled.
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