We offer General English training as well as Business English training and, more often than not, a combination thereof. General English includes balanced practice in developing speaking, understanding, vocabulary, reading, writing, grammar, pronunciation, fluency and confidence. We offer General English training from Beginner level to Advanced. General English plays a very important role in developing the overall language competence of second language speaking employees and should not be overlooked. Depending on the level and needs of the employees, almost all English for Business training courses include some aspects of General English.
Business English includes the more specific language based skills necessary in business. The following modules may be grouped together according to the needs of the employees. Each module includes the appropriate skills, techniques and structures and can be graded from Basic to Advanced depending on the language levels and needs of the employees, as well as the duration of the training.
- Business Correspondence
* Structure and presentation
* Content and style
* Formal and informal letters
* Faxes, emails and memos
* Covering letters
* Appropriate written correspondence for:
- Asking for information
- Making an inquiry
- Acknowledging / responding to an inquiry
- Making / confirming / canceling an order
- Making excuses / apologies
- Offering congratulations / condolences
- Making / responding to a complaint
- Telephoning
* International telephone alphabet and spelling analogy
* Different ways of saying numbers
* Voice-speed, pitch and intonation
* Answering the phone
* Effective ways of starting and ending calls
* Taking telephone messages
* Avoiding misunderstandings
* Passing on messages (reported speech)
* Making/ agreeing to/ refusing requests appropriately
* Making/ confirming/ changing arrangements
* Asking for permission
* Ordering/ making inquiries for prices/ discounts/ deliveries
* Making / receiving/ handling complaints
* Apologizing
* Handling interruptions
* Dealing with difficult callers
- Meetings
* Asking for/ expressing opinions
* Interrupting/ handling interruptions
* Agreeing/ disagreeing
* Making suggestions/ proposals
* Hypothesizing
* Providing alternatives
* Justifying / rejecting decisions
* Problem solving
* Discussing future plans
* Reporting what was said / Taking minutes
* Cross cultural meetings:
- Appropriate social behavior
- Business and social etiquette
- Cross-cultural and international business meeting etiquette
- Presentations
* Nerves - causes and cures
* Planning and getting started
- Planning and purpose of the presentation
- The introduction
- Presentation techniques
- Timing
- The audience
* Image, impact and making an impression
- Personal presentation and professionalism
- General principles on using visual aids
- Using visual aids effectively
* The middle of the presentation
- Holding the audience's attention
- The body of the presentation
- Listing information
- Linking ideas and sequencing
* Summarizing and concluding
- Summarizing the main points
- Ending the presentation effectively
- Inviting and handling discussion and questions
- Negotiations
* Outline of the four main phases of negotiation
- Preparing
- Debating
- Proposing
- Bargaining
* Knowing what you want
* Getting what you can
* Not getting what you don't want
* Dealing with conflict
* Tone of voice and body language
* Organizing ideas
* Negotiating effectively by telephone
Business and Social Etiquette
* Business customs and norms
* Politeness
* Cross-cultural and international business etiquette
* Tone and body language
* Business meals
* Business conversation
* Small talk
In all modules trainees will be given the opportunity to implement the skills and techniques learned by engaging in role-plays, discussions and tasks, as well as in-class and homework exercises. Feedback will be provided accordingly.
Faculty Information:
Our center is a proud member of the International House World Organization, a network of over 120 language institutes around the world, based in over 40 countries, all committed to the highest standards in education and training. It is also a University of Cambridge ESOL (English for Speakers of Other Languages) approved teacher training center, a member of the Durban Chamber of Commerce and Industry and Tourism KwaZulu-Natal. We only employ highly experienced University of Cambridge qualified English foreign language teachers. We receive students from several different countries with different first languages. Our classes are small and we treat each student as an individual. We have a relaxed atmosphere and a supportive and helpful staff.
Other Activities:
Aside from weekly afternoon and evening socials and excursions IH Durban has an on site Adventure Center where students can book activities like weekend safaris to a game park, a weekend trip to our small mountain range, the Drakensberg. Day trip of Durban, day trip to a cultural Zulu village. Activities like surfing, quad biking, horse-riding, canopy touring, kayaking, snorkeling etc, are some of the many activities that are organized and supervised by the Adventure Center staff.
Facility Information:
IH Durban is situated in a modern business park in Umhlanga, 15 min drive from the city center and 5 min from the beach. The biggest shopping mall (Gateway) in the Southern Hemisphere is also less than 5 min away. There are 8 classrooms on the premises, an internet cafe, a leisure room where coffee and tea are freely available. Snacks and refreshments are also sold at the school and hot lunches can be ordered for delivery.
IH Durban has fully equipped CELTA premises with free internet, printing and copying. Highly experienced CELTA teacher trainers. Teaching Practice rooms, CELTA library, observation of experienced teachers. The University of Cambridge has long been involved in the TEFL Industry and is acknowledged to be one of, if not the, finest authorities on the subject. The Cambridge CELTA (Certificate in English Language Teaching to Adults) course, previously the CTEFLA, has been re-developed several times since the 1970's and today is offered at over 280 centers in over 50 countries. It is the most widely recognized and respected initial TEFL qualification available and is taken by more than 10 000 trainees worldwide each year. It is also the only completely internationally recognized TEFL course offered in South Africa at present.
Also see Vacation Schools in:
Language Schools
Africa
South Africa
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