Natoura Travel and Adventure
Editor's Note: Natoura Travel and Adventure has been working
with InfoHub since March 2001. We recently talked to Jose Luis Troconis
at Natoura Travel about his company and his experience
of working with InfoHub.
1. How long has your business been operating, and
how did it start up?
Natoura Travel and Adventure Tours has been in operation
for 16 years. We started as pioneers in the adventure tourism business
in the early nineties, leading trips to every reach of Venezuela’s
natural resource base. Our business has expanded since that time and we
have become more experienced as a tour operator, however we have never
lost our passion to share Venezuela’s majestic beauty with our costumer
2. What are the main attractions of your activity in the area
The main attractions we have fall within all of Venezuela:
from the northern Caribbean to the snow capped Andes and the dense southern
tropical forests. Concerning our unique features, we offer tailor made
trips, honeymoons and both soft and hard eco and adventure tourism. Additionally,
we arrange tours for solo travelers.
3. What do your customers appreciate in you the most?
Our customers appreciate that our services begin before the trip
starts and after it ends to ensure we meet the needs of all our costumers.
4. You have been an InfoHub partner since March 2001. How would
you describe your experience of working with InfoHub?
Working with InfoHub has helped us to reach a larger
costumer base through the use of promotional tools, which has resulted
in a growing business.
5. How do you follow up with the referrals sent to you by InfoHub?
referrals from InfoHub, all of our staff is prepared to respond to the costumers
in a timely fashion with a personalized phone call or email that invites
the customer to use our services for traveling in Venezuela.
In addition, we always follow up with our costumers to ensure that they know
we are thinking about their needs as travelers within Venezuela. After
making contact with a referred client, we work hard at preparing a tour the
matches exactly what our costumers are looking for.