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Dagron Tours  (View Company Profile)

Editor's Note: Wilderness Alaska has been working with InfoHub since December 2002. We recently talked to Ann Hamilton at Dagron Tours about her company and her experience of working with InfoHub.

1. How long has your business been operating, and how did it start up?

Dagron Tours have been in operation since 1997 as an outbound operator offering tours to the Caribbean and South America, including local tours in Guyana, Suriname, Brazil, French Guiana, Barbados, Tobago, Trinidad, Margarita,St Lucia, Grenada, etc.

It was started by 2 close friends who had different background but the same dreams. The co-owner of Dagron, a foreigner, had other lucrative investments in the diamond industry and an island in Guyana, while his partner had the background university degrees and pleasant personality that goes hand in hand in the tourism industry. Both were well traveled to the destinations which they eventually sold. Dagron evolved from advertising the island for overnight guests and day trippers. It moved from that to tours in Brazil and Suriname then Barbados and so on...

Eventually, Dagron owners though that they would get into the inbound market by offering comprehensive all inclusive tour packages. We became members of the Guyana Tourism Authority and the Tourism & Hospitality Association of Guyana. The rest came naturally as clients found us online.

2. What are the main attractions of your activity in the area you operate?

The attractions are enormous given the fact that we sell many different destinations. In Guyana, for instance we have a lot of interest in Kaieteur falls day trips (5 time higher than Niagara), Rupununi and Amerindians 3-4 day packages, and the Essequibo river tours day tours which includes, Old Dutch Forts, as well as the historical sites in the capital city. The rainforest is always a major attraction, where birds and wildlife abound!

In Suriname there is also a rich heritage, the old colonial buildings, Fort Zeelandia, Old plantation Neuiw Amsterdam, etc. French Guiana offers the space centre, devil's islands where one will still be shocked to see the ruins of the prison cell and community on the island. We should not forget that the novel Papillon is based on this island.

3. What unique features do you offer?

Our reliability, flexibility, and innovative team. We are always including new tours and attractions and destinations to our tours.

4. What do your customers appreciate in you the most?

Our flexibility, our prompt responses, our professionalism, and most of all, the pleasant personalities of our staff. We take pride in being very detailed with our research and we always offer assistance to many people who contact us online seeking information about trips, airlines, etc.

5. You have been an InfoHub partner since December 2002. How would you describe your experience of working with InfoHub?

We have enjoyed working with InfoHub. Most of our US customers came through this portal. We have had some European, Asian and even Caribbean interests as well. Some only wanted information while others were serious and booked with us.

6. You have been quite successful in converting InfoHub referrals into bookings. Our records show that you have been paying InfoHub $15 for each referral. How would you explain your success?

We are prompt in our responses. We are detailed. We speak to our customers and we always follow up on those who did not respond with our first reply. I would say our persistence worked well. We work 24 hours a day to satisfy customers' needs. Our phones are never off the hook, even on holidays. Some of the clients do travel on all holidays and we work with them throughout!

7. How do you follow up with the referrals InfoHub sends you?

We make the first contact by mentioning InfoHub and, when we get a response, we try to continue the contact for a period until it gets to a commitment.

8. Is there anything else you'd like our visitors to know about your business?

We have been the most dynamic and most innovative company so far. We can customize any itinerary to suit any requirement: from backpackers, luxury, semi luxury to low budget.

Our staff works 24 hours and anyone can contact us for information at any time to plan a trip at a moment's notice. We can organize their trip even if they are already on another tour in another destination! All we need is the call from the customer.

We love our job of pleasing people. We love people. We care. We are happy when our customers are happy.