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Supplier: M10150

We have been in operation since 2003 and specialize in Poland. We do tours of Poland & its neighbor countries: customized trips for individuals and groups, escorted tours on fixed dates as well as city sightseeeings. We run an online reservation system for Polish hotels and car rentals. The company is an associate member of the American Society of Travel Agents.
Questions and Answers
Make you Poland experience perfect.

1. How long has the business been operating and how did it start?

Since 2003. Started with a lot of dedication.

2. What is your company's mission?

We work thanks to the trust given by our customers.

3. What does your company specialize in?

Poland Hotels, Tours, Events, Car rental.

4. Who is the founder or owner of the company and briefly describe his/her past activities?

Tomas Zukal and Michał Włodarski.

5. What is your most popular travel package and why?

The Grand Tour of Poland, because it shows all aspects of Poland.

6. What is the best compliment you received from a client?

The satisfaction rate with our services exceeds 97%. We measure the feadback and improve the weeknesses. Each positive words help us a lot. It is difficult to weigh human kindness.

Reviews and Comments
No. Rating By / Subject

 1  Yvonne Parry / Verified User Review
A 10 on all area's and we would highly recommend our travel agent and all the tour guides and drivers. We loved Poland and will be back soon and will use the same service.

Sincerely, Yvonne & Tim Parry

 2  Dan & Annie Zettel / A wonderful experience in Poland
We just returned from a 2-week trip to Europe (London, Warsaw, Krakow & Prague) and we think that Poland was the highlight of our vacation. Thanks very much to Patrycja Dabrowska and Stay Poland. Since we knew very little about Poland (Poland isn\'t a big destination point from America for some reason), we had to depend on Patrycja for so many things. We communicated back and forth with her over a few months (the size of our e-mail in the end was around 100 pages!) and she understood very well our ... view more wants and needs and her suggestions were always right on.

Her suggestions for places to stay, to eat, tours to take and even a wonderful restaurant in Krakow for our Wedding anniversary. And when we realized that we had very little down time in Krakow and just wanted/needed a day to hang around and take a nice bike ride, we contacted her at the very last moment and she coordinated things for us – AND she even got us back half our money even when per the rules we should have forfeited the entire amount.

Thank you Patrycja!

 3  Richard & Irene Snyder / Verified User Review
The tour itself seemed fine. However, we did not feel like we were treated very well by the lady who prepared our travel, Patrycja Dabrowska. She seemed nice enough before we left on our trip even though there were a couple of times that she did not get back to us for a week or so & I had to contact someone else at the travel agency to try to get my questions answered. There was confusion when we were in Poland. We were to take an early train to Krakow. We had no idea that she had left information at the ... view more hotel front desk for us concerning the train as it was not in our itinerary which we were following. Because of this we missed our train & had to pay additional money for a later train.

We called her to let her know what happened & she was very rude & said that information was in an e-mail she had sent to me before we left home. We exchanged a lot of e-mails. I did not feel it was my responsibility to keep track of her e-mails. We paid a lot of money for this trip & complete information should have been in the itinerary. She did not bother to even apologize for our inconvenience - just was very rude. She was fairly nice before she got our money but then didn't want anything to do with us!! She had even agreed to meet with us at the train station when we were returning from Krakow before we left home but then didn't even show up!

All we wanted was an apology for the miscommunication & our added expense. All we got was a rude travel agent. That is no way for someone who deals with the public especially visitors to a foreign country. She put a damper on our long-awaited vacation. If I had received this kind of behavior from her initially, we never would have gone with this travel company as there are plenty of others out there. I would never go with them again & definitely would not recommend them to anyone else. There were several people interested in a similar trip & wanted to contact the same travel agent until I told them about the rudeness of Patrycja.

 4  Patrycja Dabrowska / Patrycja Dabrowska Response for Richard & Irene Snyder Review
Dear Richard & Irene Snyder,

Thank you for your letter of 3 July and for bringing this matter to our attention. I am very sorry to hear that I did not come up to your expectations and for any inconvenience you may have experienced.

I apologize for everything which is my fault and which is not. We always want to make our service fair and to provide you and all of our customers the highest standard. I regret that I did not know about your feeling earlier, when you were in Poland. Now, 2 ... view more months after your tour, it is very hard to respond to this complaint and offer something special for you.

I am very sorry that you felt that you are treated in unfriendly and unpleasant way. I think it is a matter if misunderstanding because it was not my intention to be rude anytime. As an employee of M10150 I aspire to offer the best service for our customers. It was, it is and it will be my priority.

Please accept my apologies for everything I did wrong. Be assured that I will do everything possible to eliminate my mistakes next time.

Yours sincerely,
Patrycja Dabrowska

 5  Patricia Hamilton / Poland in One Go
I have just returned to work following my holiday in Europe which included the Poland on the Go tour commencing 29 September.
I would like tell you what a fantastic time my husband and I had. Your tour included the very best that Poland can offer - there were no hidden extras and our tour guide Zuza (Suzanna) was absolutely wonderful. Each day had a new highlight and seeing the Black Madonna was truly spine tingling. I have no hesitation in recommending M10150 to any future prospective clients. Selecting ... view more M10150 from the internet without any prior knowledge of your company was worrying but it was the best organised and time managed tour that I have ever done.
Poland is not a common tourist destination for Australians but M10150 gave us the perfect experience - Well done and thank you again.
Patricia and Henry