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Supplier: M19864

M19864 is an incoming tour operator specialized in organizing self-guided tours in Portugal. M19864’ main concern is to provide excellent service to all those who wish to discover our country in an independent, safe and enjoyable way. As an incoming tour operator and DMC, we're specialized in providing quality tourism services in Portugal.
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Questions and Answers
We are an Incoming Tour Operator specialized in organizing Self-Guided Tours in Portugal.

1. How long has the business been operating and how did it start?

We have been operating for 3 years now and it started with Eduardo's passion for Portugal, which he considers the most beautiful country in the world.

2. What is your company's mission?

Our goal is to provide excellent service and unique experiences to all those who wish to discover our country in an independent, safe and enjoyable way.

3. What does your company specialize in?

We specialize in organizing Self-Guided Tours in Portugal. We view each client request as unique, and try to get a good sense of our clients – who they are and what they would like to see and do – and then work to create a tour tailored to them specifically.

4. Who is the founder or owner of the company and briefly describe his/her past activities?

Eduardo Cláudio is the founder of M19864. Professionally, he has been a Business Manager of Telecom and Internet Services. His expertise and know-how in these fields has been widely recognized. As for his personal interests, Eduardo is passionate about life and Portugal, which he considers the most beautiful country in the world. By bringing together these two fields of action, he has embarked on this new project, Portugal Trails. Eduardo firmly believes that Portugal Trails’ innovative approach to tourism will definitely change the way people get to know our country, since our enterprise aims at providing exciting and memorable experiences to all those who wish to travel with us.

5. What is your most popular travel package and why?

Our most popular travel package is the Portugal Tour 15 Days/14 Nights because it covers most of the country's highlights and yet at a relaxed pace.

6. What is the best compliment you received from a client?

"I have to compliment the M19864 self-drive tour concept. Should we have done our own thing, I doubt we would have seen and experienced a quarter of what we did. The peace of mind in knowing you have someone, such as yourself, there for you in a foreign place is very comforting and allows one to focus on the holiday".

Reviews and Comments
No. Rating By / Subject

 1  Katherine Brown / Trip to Portugal
“I traveled to Portugal in May 2012 for two weeks with the wonderful assistance of Ms Vanessa Pinto and the rest of the staff. Never having driven in Portugal (I was only there once before on an escorted tour), I wanted the "life line" they offered. I have driven by myself in other western European countries, and I was very impressed with Portugal's highways. They are smooth, in good repair, well marked, and when I was there, very lightly trafficked, especially compared to France, Belgium, and ... view more the Netherlands. Although the traffic can definitely be heavy in the cities, driving on the motorways is a breeze.

Vanessa's programming of my GPS was immensely helpful. For example, she didn't just program it to get me from town to town or even from my hotel to the site I wanted to visit. Often it was programmed to take me to the parking lot nearest the site I wanted to visit. How's that for customer service? Regarding safety, I never felt unsafe, nor did I ever have a problem with pickpockets or anyone else. Everyone I met was extraordinarily nice and helpful, and, unlike my experiences in Spain, everyone seems to speak much better English than I speak Portuguese (I speak about three words of Portuguese). Thank goodness! At no time did I ever feel threatened, and I took no more safety precautions in Portugal than I would in any other country or here at home.

Portugal is a fabulous country. I am so glad I finally decided to go to Portugal on my own (well, sort of; I did have Vanessa and the other nice people at the agency). It's a wonderful country with wonderful people and wonderful sights to see”.

 2  Biljana and Michael / 17 Day Tour of Portugal
"Hi Diana,
We are back in Vancouver after a wonderful vacation in Portugal. You have done a great job putting a trip together and deserve a lot of credit. The hotels and suggested restaurants and places to visit were great. The car was good and all went well with Rental car Company as well. We loved everything starting with people we met, culture, art, architecture, Lisbon, Porto and particularly smaller towns inland, obviously food, wine, music. If we only had more time, but, we have to leave ... view more something for the next visit, right! Thanks very much again for a job well done; thanks to the rest of the crew as swell. We hope we get a chance to come back to Portugal soon.
Cheers! Regards to all,
Biljana and Michael"

 3  Christine / 11 Day Tour of Portugal
"Just to say how much my daughter and myself enjoyed our holiday in Portugal. The hotels were very comfortable, and the itinerary very comprehensive. The Sat Nav was invaluable both in car and pedestrian mode. We found everyone so friendly and helpful. I would certainly recommend your company to anyone who wished to visit Portugal. We have some lovely memories to look back on.
Kind regards,

 4  Wendy and Shane / 5 Days in Portugal
Hi Ines,
There was nothing we could fault with our trip and your organisation. All guides were very worthwhile and accommodation perfect. We would recommend your company to anyone planning to travel in Portugal.
Thank you and regards
Wendy and Shane

 5  Melanie Short / Accommodation & rental car
Hi Vanessa,

We had a wonderful trip – Portugal is a beautiful country!! York House and Quinta do Mel were both perfect – we absolutely loved them and so did my Mother. The car rental company did a perfect job and were at the hotel at 12 on the dot! It was so nice to have that arranged. Driving was interesting! Especially on the fast road and the windy narrow roads of parts of Algarve, but we did fine and had a great time exploring.

The cruise and train and Quinta de la Rosa were all ... view more fantastic… we missed the grape stomping by a night, but oh well. We enjoyed our stay there and were happy we spent the night. Coimbra was also great – it was really nice being centrally located like that.

Thank you so very much for all of your help arranging the trip – things went so smoothly and it was really nice to have all the accommodations figured out ahead of time.

Take care,

 6  Judy Levit / Highlights of Portugal
We\'re back home and reflecting on our amazing trip. It was wonderful to have all the information you gave us as well as a route to follow. We were very glad to have the GPS system and Art says he\'d recommend it to anyone unfamiliar with the cities in Portugal.

As I think about all of our experiences, the places that stand out for us are Sintra and Lawrence\'s and Pousada de Belmonte (of course there are many more but those come to mind first). Sintra was so beautiful and we wished ... view more we\'d had more time, another day, to explore on foot. We felt the Pousada was a quiet, lovely place to stay and we also took a great hike there. Also, we thought the dining room was beautiful, especially at night, and the food world class.

Of course we loved Lisbon. It reminded me of San Francisco and I saw so many of the same plants! The azulejo museum was fabulous and we enjoyed staying in the Tivoli there also. It was clean and comfortable. We spent several hours in the old monastery in Alcobaca and were impressed by the kitchen and by the beauty of this very, very old building and the feeling of history.

We loved the colorful fishing village in Aveiro, and the museum in Amarante where there was a show of contemporary, modern Portuguese art. We explored Marvao from top to bottom. I especially loved the garden there. We were charmed by the look and colors of Ericeira. We visited the Serralves Museum in Porto which had an exhibit of contemporary art by Portuguese artists as well as many American artists that we knew.

All in all, we felt our trip to Portugal to be a huge success. We could easily have stayed longer and found much to explore and enjoy. We thank you for helping us and would gladly recommend you to our friends.

Sincerely,Judy and Art

 7  Linda Izquierdo / Fado and Portuguese people
Hi Vanessa,

I just wanted to thank you for planning a really great trip for us. You did everything we asked for and we had a wonderful time! The minor glitch with the car you fixed quickly. My son and daughter especially enjoyed staying in the castle in Obidos! I would definitely visit portugal again and would use your services!

I would just like to add to it how friendly the Portuguese people were, how lovely the countryside and the churches. Going to a Fado performance the last night was a ... view more highlight for me! I really have the desire to see the rest of the country now and I would use your services without hesitation! Thank you some much for your expertise in planning our trip!

Thanks again.